Refund & Exchange Policy


At Collar & Cuffs, we are committed to ensuring your total satisfaction by delivering high-quality products and services with every purchase. Our exchange policy is designed to address any concerns you may have with wrong size or damaged products, ensuring a seamless shopping experience.

Exchange Policy

Collar & Cuffs offers an exchange option for cases where the product is delivered in the wrong size or is damaged. We facilitate these exchanges free of charge to ensure your satisfaction with your purchase.

Exchange Eligibility

Our exchange policy is applicable to customers who have made purchases at Collar & Cuffs.

To be eligible for an exchange, the following criteria must be met:

  • Exchange Request Timeframe: Requests for exchanges must be made within 7 days of the delivery date.
  • Product Condition: Items must be in their original condition, unused, with tags attached, and free of damage or stains not caused during shipping.

Exchange Process for Incorrect Size/Damaged Products

If you receive a product in the wrong size or damaged, Collar & Cuffs will exchange the item at no additional cost. To initiate an exchange, please contact us via Whatsapp at 03030016448. Our team will guide you through the process and provide you with the necessary details for returning the item and receiving the replacement.

Exchange For Size Change

Customers who wish to change the size may also request an exchange. However, there is a fee of 700/- for such exchanges to cover associated costs. To understand the process and initiate this type of exchange, please contact us on Whatsapp at 03030016448. Our team will provide you with detailed instructions on how to proceed.

Non-Refundable Products

Please note that we do not offer refunds. All products are non-refundable, emphasizing our focus on exchanges to accommodate your needs.

Modification to the Exchange Policy

We reserve the right to modify or update this exchange policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.